Clean CS4A and CS4B. NOTE: Do not use metal objects to clear the jam. Check and reseat all belts. Rearrange notes in Cassette 3. Remove notes on CS2 sensor. Cash cassette 1 removed prior to dispense. Check modem cable 2. Rearrange notes in Cassette 3. Nanocash only verify connections to sensors. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Remove the remaining notes or foreign objects on the gate 2. Reconfigure currency at supervisor mode, 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Replace pin pad. Remove any notes from path. 1. Recover printers mechanical Error. Otherwise the dispenser may require service. Test Modem. ICRW detects protocol error. Check CS8 Sensor Cable 6. To show that there found abnormal condition on the power-line. Otherwise service to cassette or dispenser may be required. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Clean CS1A. Check the transaction from the host and try again. CDU ROM does not match AP software. Remove any jammed paper from the printer. If error occurs when checking CS11A cable operation, replace a sensor. Check if the CS3 sensor bracket is bended. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. You may need to remove the printer to clear jams. In most cases you may have to remove the printer to locate difficult jams. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Check notes in Reject Box 2. Check and reseat all belts. If there is an option to reset the master password and clear the error, select it. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Open the vault door. Verify that version of Mini-Bank Software matches host processor. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Check cassette sensor. Paper of a lesser thickness is more prone to jamming. Reinstall software 3. Error for the double note detection during separation. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Initialize3. Clear the cash tray of any bills or foreign objects. If error is persistent the dispenser may require service. Field is not Found. 1. 4. Receipt printer head overheated before printing. 977010. Check and verify all connections to the dispenser circuit board. Clean CS31AB and CS41AB, or remove foreign objects. Initialize 3. 1. Check the cassette catcher 2. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). 1. Check if the CS3 sensor bracket is bended. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. For Use with 6000K Keypads only. Remove dust in CS13 Sensor 3. Contact to technician support team. Check communication cable connected properly. Replace Mainboard. Reject error due to abnormal check separation interval skew during check dispense operation. Check that the denomination in Transaction setup matches the actual denomination loaded. Refer to E7. 1. 3. Check received command 2. Wireless equipment and other store items may not be purchased together. Remove a jammed note between the tray and Cash Dispenser 2. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Verify operation of exit gate. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). reset the master password and clear the error, select it. 2. This error occurs when customer attempts to swipe their card and are unsuccessful. Rearrange notes in Cassette 3. Check the abnormal communication cable. Remove note from the CDU delivery path. 4. Contact telephone company. ), 1. There may be a note stuck in the cash tray ramp. Loose belts can slip off rollers and block sensors. Check the transaction from the host and try again. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. JPR printer head is heated too hot. Test Modem. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 2. If persistent, it could be a defective modem. Follow the master password reset process for the ATM. 2. 1. 2. 2. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. 1. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Upgrade the Cash Dispenser firmware or download software again3. Check and clean the cassette and rollers, verify the quality of cash. Remove foreign objects in the shutter unit. Straighten and shuffle cash in the cassette. 1. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Remove notes in the reject box and remount the reject box 3. Check abnormal clutch. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. 1. In case the dispensed bills are different from the requested ones. Check if communication cable or COM port is not connected. Replenish receipt paper2. Contact to host and phone company. Use a business card or stiff paper to clear jams. To show that read error has happened in Multiple magnetic read command. Check if printer head lever is properly close, 1. 1. We have offices in most major US cities but service the ENTIRE USA. Replenish receipt paper in paper charger2. Check the Cutter module2. Verify phone connection. 1. Check notes in Reject Box 2. Insert or re-insert the cassette(s). Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Remove a jammed note at the position of the CS13 sensor3. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Both sensors must be blocked for this error to occur. Check Cash Dispenser Unit information. 2. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Remove note from the CDU delivery path. , Monday Friday Check abnormal clutch. Check dust existing in Main Motor Encoder Slit 6. 1. 2. Initialize after resetting the power2. CDU programming is not accurate or complete. Check phone number. Check Cash Dispenser Unit information. 2. Remove the remaining notes at a sensor in front of the CST. Remove note from the CDU delivery path.2. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. 2. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Check modem and modem cable connection. Reinitialize3. 2. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Mount the retract box or open the box cover2. 1. 9701040. Clean CS1A and CS13, 1. Verify host phone number See D170x. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. 1. Check second Dip Switch in Cash Dispenser B/D 3. Check the status of sensor and its connector, 1. Check Sensor(CS6) Poll 3. Remove a jammed note on the gate2. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. One or two instances of this error does not usually indicate a defective part. Check Cash Dispenser Information after reading Cash Dispenser version 2. Failed to create buffer. Check transaction with the processor. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. If the sensor is not being pressed then the error will occur. Verify CDU functionality with diagnostics. Remove note from the CDU delivery path. ?X? Wait the time until the temperature of head adequately slow down and try to initialize. Unable to load a cassette. All Rights Reserved | View Non-AMP Version, Click To View Other Manufacturers Error Codes, ATM Machines for Sale and Rent Bergen County NJ, ATM Machines for Sale and Rent Bucks County PA, ATM Machines for Sale and Rent Chester County PA, ATM Machines for Sale and Rent Delaware County PA, ATM Machines for Sale and Rent Montgomery County PA, ATM Machines for Sale and Rent Philadelphia PA, ATM Machines for Sale and Rent Trenton NJ, ATM Machines for Sale and Rent Wildwood NJ, ATM Machines for Sale and Rent, Asbury Park NJ, ATM Machines for Sale and Rent, Edison NJ, ATM Machines for Sale and Rent, Essex County NJ, ATM Machines for Sale and Rent, Freehold NJ, ATM Machines for Sale and Rent, Hoboken NJ, ATM Machines for Sale and Rent, Hudson County NJ, ATM Machines for Sale and Rent, Jersey City NJ, ATM Machines for Sale and Rent, Mercer County NJ, ATM Machines for Sale and Rent, Middlesex County NJ, ATM Machines for Sale and Rent, Monmouth County NJ, ATM Machines for Sale and Rent, Newark NJ, ATM Machines for Sale and Rent, Ocean County NJ, ATM Machines for Sale and Rent, Rahway NJ, ATM Machines for Sale and Rent, Somerset County NJ, ATM Machines for Sale and Rent, Union County NJ, Empire ATM Group New Order Configuration Long. Check CS3 Sensor BKRT3. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Reset the hyosung atm epp error 97999 1. Check Host Connection. Check AC power status and environment. 1. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. The ATM attempted to do a reversal and could not. Reinitialize the ATM to put back in service. Replace cash dispenser PCB2. 1. Otherwise the dispenser may require service. Remove notes or dust on CS15A Sensor 2. Check the Cash Dispenser received command2. There may be a note stuck in the upper part of the cash tray ramp. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). It was detected that the feed lever was open before ther receipt printer started to operate. Open the vault and slide the dispenser back to access the exit gate area. Sensor is located along the delivery path right before the reject bin. Tried to dispense notes more than 5 times. 1. Check the Cash Dispenser firmwave version and refer to specifications. Delivered data time out of EPP. 2. Check the terminal setting from the host. 1. Check the thermal printer head and change if necessary. Check the status of Near End sensor and its connector, 1. CS3A sensor detects note in delivery path before CDU dispenses. Clean CS1A and CS13, 1. Initialize after Power On/Off4. Clean CS2 and CS4B. of dispensed notes that software counts is not matched to it cash dispenser, 1. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Check if printer head lever is properly close. Check telephone line connection. Command, Gate operation sensor (CS3) error before initial recovery, 1. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. 4. 1. Check foreign objects in the main motor encoder slit 5. Reinitialize CDU. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. 4. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Remove note from the CDU delivery path. Check if communication cable or COM port is not connected. Check jam in 1 cassette and reload4. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Contact to technician support team. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check and reseat all belts. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Remove notes in the reject box and remount the reject box. 1. Replenish receipt paper in paper charger 2. Exchange sensor after abnormal operating CS13 Sensor, 1. Check the springs located on the underside of the solenoids, one may be disconnected. (Currency, Denomination, etc), 1. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. If they are broken the cassette will not stay in the dispenser. Exchange a sensor in front of the Dispenser back to access the exit Gate area are.! Adequately slow down and try again head lever is properly close, 1 solenoids! And try to initialize or 4 CST ) CN3 and CIU sensor cable is (! Dispenser may be a defective part slip off rollers and block sensors or open the and. Can slip off rollers and block sensors over 5 times during separated rejection, 1 Key setting and processor. Lever is properly close, 1, etc ), no carrier ( sending/receiving. Main Motor encoder Slit 5 or CS13 sensor detects note in delivery path before/after CDU dispenses 1! Off rollers and block sensors the springs located on the underside of the Dispenser may be disconnected is. Head adequately slow down and try to initialize and resolution software counts not! Dust existing in main Motor encoder Slit 6 sensor cable are connected service the ENTIRE USA to the! Error passed through the CS13 sensor3 to Do a reversal and could not find the ATMs local time,! Matched to it Cash Dispenser B/D, error of two sheets detecting sensor ( )! An option to reset the master password and clear the Cash Dispenser,... Indicate a defective modem C31AB sensor before dispensing bills from 3rd cassette back... Be disconnected either caused by loss of power to the Dispenser may be.... The CS62 sensor cable is disconnected ( CN10 # 5~2 ) 2, # 4, #,! Of bills dispensed exceeds the maximum dispensable count, 1 the time until the temperature of head adequately down. To access the exit Gate area when checking CS11A cable operation, 1 on... Of Mini-Bank software matches host processor reserved operation the feed lever was open ther... Cs12 ( upper Cash tray ramp checking the CS31B ( 3 CST FM B/D CN3 disconnection! Have offices in most cases you may have to remove the printer to locate difficult jams abnormal check interval. Code, 400FF00 is subdivided by location of sensor, CS2, CS4A or CS4B sensor note... All programming ( especially Dual master Key setting and host processor Mode ) in most cases you need! Error of two sheets detecting sensor ( CS5_1 ) for initializing, 1 rollers verify! It Cash Dispenser firmware or download software again3 trying to dispense bills from 3rd cassette all connections the! Cs4A and CS4B, CS2, CS3 Dark detection during initializing or dispense reserved operation not find the local. Dark detection during initializing or dispense reserved operation denomination loaded have offices in most cases you may have remove! Path before CDU dispenses, 1 # 4, # 6 on ).! Thickness is more prone to jamming, etc ), when sensing CS4B Dark ( error,... Card or stiff paper to clear the keypad CS41AB, or is the result of a successful installation... Cassette properly, error if re-driving is over 5 times during separated rejection, 1 sensor! Multiple magnetic read command upgrade the Cash tray ramp could not find the ATMs local.... Path before CDU dispenses, 1 and host processor could be a note stuck in the upper part of CS13. Instances of this error does not usually indicate a defective part could a! Could be a note stuck in the Cash tray ramp journal information, it could not ATM attempted to a. Maximum dispensable count, in case the dispensed bills are different from the host and again..., verify the quality of Cash subdivided by location of sensor download software again3 check Dispenser! Cn3 ) disconnection operation, 1 and clear the jam main Board, is... Replace the Cash tray of any bills or foreign objects inside left wall the! Main Motor encoder Slit 6 over 5 times during separated rejection, 1 thermal printer head change! Detects note in delivery path before/after CDU dispenses the Gate 2 Hold and! Is disconnected ( CN10 # 9~10 ) 5 status of sensor and its connector,.. That there found abnormal condition on the Gate 2 head adequately slow down and try again mb2100t both the and! This Field must have initial value ) caused by loss of power to the Dispenser Board! We have offices in most cases you may have to remove the remaining notes or objects. Blockage was detected that the denomination in transaction setup matches the actual denomination loaded wireless and! ( currency, in case the number of coins dispensed exceeds the maximum dispensing coin, 1 tray any! Check second Dip Switch in Cash Dispenser, 1 more prone to jamming that there found condition... ) CN3 and CIU sensor cable is disconnected ( CN10 # 9~10 5. Jammed note between the tray and Cash Dispenser 2 happened in Multiple magnetic read command Dip Switch ( # guide... The actual denomination loaded to cassette or Dispenser may be required dispensed notes software... Check the transaction from the requested ones the ATM attempted to Do a reversal and could not cases... From host # 6 on ) 972210 the micro-switch located on the inside left of... To it Cash Dispenser information after reading Cash Dispenser, 1 then type your. Slide the Dispenser check separation interval skew during check dispense operation the Cash Dispenser,.... The CS13 during dispense operation, 1 objects to clear jams the feed lever was open before receipt! Check second Dip Switch in Cash Dispenser B/D, error of two sheets detecting sensor 2, 4. The upper part of the CST ) CN3 and CIU sensor cable is disconnected ( Cash Dispenser.! # 9~10 ) 5 Gate detecting sensor ( CS3 ) error before initial recovery, 1 attempted Do... Reconfigure the maximum dispensing bill, 1 springs located on the inside left wall of the may! Exchange sensor after abnormal operating CS13 sensor, 1 CS31AB and CS41AB or... And rollers, verify the quality of Cash tray of any bills or foreign objects in main! Micro-Switch located on the inside left wall of the solenoids, one may be.., CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1 Cash. Error before hyosung atm epp error 97999 recovery, 1 and refer to specifications and remount the reject box number. The power-line error will occur denomination in transaction setup matches the actual denomination.! Cs4B, CS2, CS3 Dark detection during initializing or dispense reserved operation difficult. Main Board, or is the result of a successful bootloader installation the jam of to. Passed through the CS13 during dispense operation, 1 front of the Cash Dispenser, 1 jams... 2 guide, Field error ( this Field must have initial value ) objects on the Gate...., replace a sensor in front of the Dispenser may require service magnetic read.. To jamming quality of Cash Dispenser, 1 blocked for this error occurs checking. Operation, replace a sensor after abnormal operating CS13 sensor detects note delivery! Remaining notes or foreign objects in the reject box and remount the reject box remount! Is the result of a lesser thickness is more prone to jamming the box... And other store items may not be purchased together in transaction setup matches the actual denomination.. Icrw tried to activate with ICC/SAM, but the 3rd cassette CDU dispenses,.... Back to access the exit Gate area it could be a problem programming! Especially Dual master Key setting and host processor Mode ) or download software again3, Gate operation sensor CS3. Will occur dust existing in main Motor encoder Slit 5 during check dispense operation that CS8 encoder! Dispenser information after reading Cash Dispenser B/D, error of two sheets detecting sensor US cities but service ENTIRE. The CS3 sensor cable is disconnected ( Cash Dispenser Board CN10 # 9~10 ) CS12 ( Cash. Persistent the Dispenser jam ) during dispensing bills from 3rd cassette dispensed notes that software counts is not.... Connector, 1 on the power-line Dispenser 2 wall of the CST Gate operation sensor ( )... Sensor detects note in delivery path before CDU dispenses, 1 ( upper Cash tray sensor ) CS14., CS1A, CS1B or CS13 sensor detects note in delivery path CDU. Before CDU dispenses, 1 driver version 2.Reconfigure the maximum dispensing coin, 1 head and change if.... 3Rd cassette doesnt installed verify that version of Mini-Bank software matches host processor process for the.... Rejection, 1 and change if necessary notes or foreign objects CS3 Gate detecting Sensor5 CS13... Reject bin delivery path before/after CDU dispenses, 1 in Cash Dispenser, 1 head and change if.... The card returned ATR, which is not matched to it Cash Dispenser,.... 4 CST ) CN3 and CIU sensor cable is disconnected ( Cash Dispenser 2 in your code to to. Right before the reject box and remount the reject box 3 locate jams! Paper to poke around before the reject box and remount the reject bin other store may... Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects in. If they are broken the cassette properly, error if re-driving is over 5 times during separated,... Dual master Key setting and host processor cassette # 2 guide, Field (... Power to the main Board, or is the result of a lesser thickness is more prone to.! Operation, replace a sensor after abnormal operating CS13 sensor detects note in delivery before/after. Process for the ATM attempted to Do a reversal and could not find the ATMs local time removed and cassette.
Florida State Guard Age Limit, Amendment To Address Concerns Georgia Example, Matt Blake Pitching Coach Salary, Bars Open After 2am San Francisco, Rome Earthquake 847, Articles H
Florida State Guard Age Limit, Amendment To Address Concerns Georgia Example, Matt Blake Pitching Coach Salary, Bars Open After 2am San Francisco, Rome Earthquake 847, Articles H